I can't get my purchase to go though, help!

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If you are having issues, please submit a request and our support staff can help troubleshoot the problem with you.

These errors can result from the following issues:

  • Card number entered incorrectly - Please carefully verify the number.
  • Billing information entered incorrectly - Please make sure that you provide the billing address associated with the payment card. So, where the billing statements are mailed to.
  • Event has sold out - Re-load the page to make sure tickets are still available.
  • Cart timer has expired - Just start over to resolve.
  • Card Security Settings prevent purchase - More Information
  • The card you have saved has expired


Please take note of the error message communicated during the process and communicate that message in your support request or phone call.

Have more questions? Submit a request
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